Upgrade Policy

Customers receive updates to their product version as they are released. These are normally service releases and may include updates to the knowledge base and may include legislative changes. Service Releases provide a mechanism to keep all customers on the currently released version of their product.

Where customers wish to purchase additional licenses within an existing, installed, version, these licenses are made available by paying the difference between what they have already paid and the price of the new configuration excluding annual renewals.

Customers are offered upgrades from time to time to a newly released or later product. Ai Solutions will offer a credit for amounts paid for licensing, excluding annual renewals, within the past 12 months at the date of invoicing.

Please contact us for more information.