Hosted software for managing your duties under CDM and Asbestos Regulations in the UK
The following sections describe recommended software that can be used to access the Hosted Solution using various operating systems.
If users have any problems connecting to the hosted solution using these operating systems, please see the Troubleshooting section below
We would be very interested to hear from any customers who have tried any solutions for other devices and operating systems including Chromebook, Kindle Fire and Linux, but cannot currently recommend any software or apps for users of these operating systems.
All supported versions of Microsoft Windows include Remote Desktop Connection with TS/RD Gateway support without any additional software being installed.
Windows 8.1 includes Remote Desktop Connection with TS/RD Gateway support without any additional software being installed. Mainstream support for Windows 8.1 ended on 9 January 2018 but security updates will still be provided by Microsoft until 10 January 2023.
Older versions of Windows may require additional updates. If users have any issues connecting, please see the Troubleshooting section below for a list of these.
Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Apple Mac:
Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Mac
Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from iOS devices:
Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on iOS
Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Android devices that support the Google Play app store:
Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Android
Regardless of operating system or device, if you are having problems connecting to ToolKit CS, the following step should be tried first
Although we will try our best to support Windows 7 users, Microsoft support ended on 14 January 2020 and no further updates will be available for any future features we may add to the hosted solution.
If you have a high-resolution screen such as a Microsoft Surface or other modern laptop, your screen settings can mean that ToolKit CS displays with very small text.
If you are having this problem on Windows 10, please contact us to make sure you are running the most up-to-date version of our software. Our current releases should automatically match the resolution settings from your local computer to the Remote Desktop when you login.
Please ensure that you are running the latest version of the OSX Remote Desktop Connection app (see above for link).
For high-resolution Mac screens still having this issue on the latest version of the app, see the Display tab within the Edit screen for the Remote Desktop connection where you can set the Resolution for the server (rather than the default which is to match your current screen). If you don't know which resolution to use, try 1280x1024
as a starting point and then change it gradually up or down depending on how easy the text becomes to read.
If you have any further issues, please contact us for further help.