Essential ToolKit CS™ : Hosted Solution

Hosted software for managing your duties under CDM and Asbestos Regulations in the UK

Remote Desktop Connection Software

The following sections describe recommended software that can be used to access the Hosted Solution using various operating systems.

If users have any problems connecting to the hosted solution using these operating systems, please see the Troubleshooting section below

We would be very interested to hear from any customers who have tried any solutions for other devices and operating systems including Chromebook, Kindle Fire and Linux, but cannot currently recommend any software or apps for users of these operating systems.

Microsoft Windows

Some older versions of Windows may require additional updates to those described here. If users have any issues connecting, please see the Troubleshooting section below.

Windows 7 and above

All supported versions of Microsoft Windows include Remote Desktop Connection with TS/RD Gateway support without any additional software being installed.

Windows Vista and Windows XP

Users of Microsoft Windows Vista and Windows XP should ensure that they have the following updates installed as a minimum:

Apple Mac OSX

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Apple Mac:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Mac

Apple iOS (iPad, iPhone, iPod Touch)

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from iOS devices:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on iOS

Android

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Android devices that support the Google Play app store:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Android


Troubleshooting

Regardless of operating system or device, the following step should be tried first

  1. Check that the following can be opened without error:
    1. http://www.microsoft.com/
      This checks that the user has access to the internet and that DNS is functioning.
    2. https://www.aisolutions.co.uk/
      This checks that valid Root Certificates are installed.
    3. http://crl3.digicert.com/ssca-sha2-g5.crl
      This file needs to be accessible to check the certificate is valid during connection.

Windows 7

  1. Ensure that at a minimum the following updates are installed
    1. Windows 7 Service Pack 1
    2. KB2574819 - Add support for DTLS to Windows 7 SP1
    3. KB2592687 - Remote Desktop Protocol (RDP) 8.0 update for Windows 7

Windows XP

Although we will try our best to support Windows XP users, Microsoft support ended on 8 April 2014 at which point no further updates will be available for any future features we may add to the hosted solution.

  1. Please ensure that at a minumum, the following updates are installed:
    1. Windows XP SP3
    2. Remote Desktop Connection (7.0) for Windows XP
    3. .Net Framework v4.0
  2. Make sure a recent certificate update is installed. (See KB931125 for more information.)
  3. Ensure that CredSSP support is switched on by following the instructions in KB954608.

Contacting Ai Solutions Support

If you have any further issues, please contact us for further help.