Essential ToolKit CS™ : Hosted Solution

Hosted software for managing your duties under CDM and Asbestos Regulations in the UK

Remote Desktop Connection Software

The following sections describe recommended software that can be used to access the Hosted Solution using various operating systems.

If users have any problems connecting to the hosted solution using these operating systems, please see the Troubleshooting section below

We would be very interested to hear from any customers who have tried any solutions for other devices and operating systems including Chromebook, Kindle Fire and Linux, but cannot currently recommend any software or apps for users of these operating systems.

Microsoft Windows

Windows 10, Windows 8.1 and Windows 8.0

All supported versions of Microsoft Windows include Remote Desktop Connection with TS/RD Gateway support without any additional software being installed.

Windows 7 and earlier.

Older versions of Windows may require additional updates. If users have any issues connecting, please see the Troubleshooting section below for a list of these.

Apple Mac OSX

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Apple Mac:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Mac

Apple iOS (iPad, iPhone, iPod Touch)

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from iOS devices:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on iOS

Android

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Android devices that support the Google Play app store:

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Remote Desktop Client on Android


Troubleshooting

Connecting to ToolKit CS

Regardless of operating system or device, if you are having problems connecting to ToolKit CS, the following step should be tried first

  1. If you are not being prompted to enter your password, please try running the following utility and removing any credentials listed:
  2. Check that the following can be opened without error:
    1. https://www.microsoft.com/
      This checks that the user has access to the internet and that DNS is functioning.
    2. https://www.aisolutions.co.uk/
      This checks that valid Root Certificates are installed.
    3. http://crl3.digicert.com/ssca-sha2-g1.crl
      This file needs to be accessible to check the certificate is valid during connection.

Windows 7

  1. Ensure that at a minimum the following updates are installed
    1. Windows 7 Service Pack 1
    2. KB2574819 - Add support for DTLS to Windows 7 SP1
    3. KB2592687 - Remote Desktop Protocol (RDP) 8.0 update for Windows 7

Windows Vista

  1. Ensure that at a minimum, the following updates are installed:
    1. Remote Desktop Connection (7.0) for Windows Vista - 32-bit (x86) or 64-bit (x64)
    2. .Net Framework v4.0

Windows XP

Although we will try our best to support Windows XP users, Microsoft support ended on 8 April 2014 at which point no further updates will be available for any future features we may add to the hosted solution.

  1. Please ensure that at a minumum, the following updates are installed:
    1. Windows XP SP3
    2. Remote Desktop Connection (7.0) for Windows XP
    3. .Net Framework v4.0
  2. Make sure a recent certificate update is installed. (See KB931125 for more information.)
  3. Ensure that CredSSP support is switched on by following the instructions in KB954608 (Microsoft appear to have removed https://support.microsoft.com/kb/951608 ).

High Resolution screens

If you have a high-resolution screen such as a Microsoft Surface or other modern laptop, your screen settings may mean that ToolKit CS displays with very small text.

Windows 10

If you are having this problem on Windows 10, please run the following utility and click the "Install High-DPI fix" button

Mac OSX

For high-resolution Mac screens, see the Display tab within the Edit screen for the Remote Desktop connection where you can set the Resolution for the server (rather than the default which is to match your current screen). If you don't know which resolution to use, try 1280x1024 as a starting point and then change it gradually up or down depending on how easy the text becomes to read.


Contacting Ai Solutions Support

If you have any further issues, please contact us for further help.