Archive Performance

The following are posts with the 'Performance' tag:

Key Performance Indicators (KPI's or Metrics)

Effective key performance indicators (or metrics) are a valuable tool for triggering corrective action. Often however, metrics are worthless since they do not provide worthwhile indications of performance, particularly when this performance is below acceptable levels. The key to this is that a KPI should normally have a trigger level set on it that is used to initiate some corrective action. If no trigger has been set then the metric is ineffective. If no one has defined the level on the metric...
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