Essential ToolKit CS™ : Hosted Solution

Remote Desktop Connection Software

The following sections describe recommended software that can be used to access the Hosted Solution using various operating systems.

• Microsoft Windows

• Apple Mac OSX

• Apple iOS (iPad, iPhone, iPod Touch)

• Android

If users have any problems connecting to the hosted solution using these operating systems, please see the Troubleshooting section below

We would be very interested to hear from any customers who have tried any solutions for other devices and operating systems including Kindle Fire and Linux, but cannot currently recommend any software or apps for users of these operating systems.

Microsoft Windows

Windows 11

All supported versions of Microsoft Windows include Remote Desktop Connection with TS/RD Gateway support without any additional software being installed.

Windows 10

Windows 10 includes Remote Desktop Connection with TS/RD Gateway support without any additional software being installed. Microsoft won't provide further mainstream support for Windows 10 after 14 October 2025, with security updates only provided to users in the Extended Security Updates program after this date.

Windows 8.1

Windows 8.1 includes Remote Desktop Connection with TS/RD Gateway support without any additional software being installed. Mainstream support for Windows 8.1 ended on 9 January 2018, with security updates no longer provided after 10 January 2023.

Apple Mac OSX

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Apple Mac:

• Windows App for Mac

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Windows App on Mac

Apple iOS (iPad, iPhone)

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from iPad and iPhone devices:

• Windows App Mobile for iOS

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Windows App Mobile on iOS

Android / Chromebooks

Ai Solutions recommend using the following application for connecting to ToolKit CS™ Hosted from Android devices that support the Google Play app store:

• Microsoft Windows App for Android and Chrome OS

Instructions for how to use the Connection Center in the app for initially setting up the connection can be found on Microsoft's website: Getting Started with Windows App on Android

Troubleshooting

Connecting to ToolKit CS

Regardless of operating system or device, if you are having problems connecting to ToolKit CS, the following step should be tried first

1. If you are not being prompted to enter your password, please try running the following utility and removing any credentials listed:

   • Remove Stored ToolKit CS Credentials
      

2. Check that the following can be opened without error:

   1. https://www.microsoft.com/
      This checks that the user has access to the internet and that DNS is functioning.

   2. https://www.aisolutions.co.uk/
      This checks that valid Root Certificates are installed.
       

High Resolution screens

If you have a high-resolution screen such as a Macbook or other modern laptop, your screen settings can mean that ToolKit CS displays with very small text.

Mac OSX

Please ensure that you are running the latest version of the OSX Windows app (see above for link).

For high-resolution Mac screens still having this issue on the latest version of the app, see the Display tab within the Edit screen for the Remote Desktop connection where you can set the Resolution for the server (rather than the default which is to match your current screen). If you don't know which resolution to use, try 1280x1024 as a starting point and then change it gradually up or down depending on how easy the text becomes to read.

Contacting Ai Solutions Support

If you have any further issues, please contact us for further help.