Key Performance Indicators (KPI's or Metrics)
30 October 2006
Effective key performance indicators (or metrics) are a valuable tool for triggering corrective action. Often however, metrics are worthless since they do not provide worthwhile indications of performance, particularly when this performance is below acceptable levels. The key to this is that a KPI should normally have a trigger level set on it that is used to initiate some corrective action. If n...
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